![]() ![]() However if I sent you the exhaust, I would be at the mercy of your "customer service" cretin. If you were a company that was mildly capable of logistics and organisation I might consider it. Why even have a website? You pretend like having me uninstall an exhaust and put my bike out of commission is some sort of solution. After 5 days they state it's still delayed. I email them on a Thursday, they get around to replying on a Tuesday. Their website states "ships in 24 hours". I wanted to give them the benefit of the doubt. I have purchased from them 3 different times, within about a month, thinking that surely no company in this day and age can be so flagrantly negligent to their paying customers. The reviews on this website speak for themselves, you can use all the excuses you like, they mean nothing. They reply when they see fit, not when it is required, they excuse their actions with many different reasons, all lies. They use the term "Customer Service Manager". They will reply to this review saying "You have been contacted" or "we're sorry" blah blah blah. I don't have spare exhausts lying around, when I buy a $3.8k italian exhaust, I expect it not to arrive USED AND DAMAGED. They offer a replacement but I have to send it all the way back to them first, and I have already gotten rid of the stock exhaust. However I have found multiple reviews here on Trust Pilot that also mention used exhausts sent. The useless AND REAl slow 'customer service' from Motostorm had all the excuses, it's not their fault it's what they got sent from Termi blah blah blah. Scratches all over it, plastic bags had been opened and resealed. I purchased a $3,800 Termignoni exhaust and it was *USED AND DAMAGED*. Still, I'm coming out $200 ahead so I'm not too heartbroken about the long shipping time.DO NOT BUY FROM MOTOSTORM. I'll probably buy from them again knowing this. Once I opened the line of communication, they were quick to resolve the issue, so A+ there. I still wanted the boots, don't really care about color (hello red/white/blue!) so they should be here by Monday.įuture buyers should be conscious of the fact that Motostorm may not have the item you ordered in stock, and that they don't really take the initiative of contacting you about that. They told me that they wouldn't get that color/size until the end of June would have been nice to know after I ordered it.Īnyway, they offered to either change my order to a color they had in stock or issue a refund. ![]() A month went by with no communication, so I contacted them to see what was up. Unfortunately, they didn't have them in store said it would take 7/8 days to ship, to which I had no problem as they were $200+ cheaper than anywhere here in the US. I ordered a pair of boots form Motostorm a month ago. ![]() Like was posted before Paypal is your friend for foreign transactions. I mounted the dented Givi luggage box to the wall to use as a garbage can and also a reminder that just because it is cheap does not mean that it is a better deal! I finally ordered a case to replace the dented from a vendor in the US and now have way more in the set than if I had just ordered from a reputable US vendor in the beginning. I also found out afterwards that Givi USA will not warranty products sold out of country so I was stuck all the way around. In the end I paid about the same for a dented case that I could have gotten here in the US. Yes I had been fooled because I did not catch it the first go around. The Euro is worth more than the dollar so there is no way it can be cheaper than their Euro price. Their US price was cheaper than the Euro price. Their price is displayed in Euro but you can click on the US currency tab and the price will show in US dollars. I went and checked my credit card and found that I had been charged more than what their website had indicated. Basically I was told I was on my own but it gets worse. and if you think that sucks then try getting customer service from a vendor in another country. Three weeks later the luggage arrived and one of the cases was damaged. Like everyone else I like to save money where I can so I ordered some Givi bags from a Non US company in Italy called Motostorm because of their cheap prices you can find on their website. ![]()
0 Comments
Leave a Reply. |